Cancellation & Refund Policy
At Gosampl (operated by M/S Hikizo Private Limited), we aim to provide a smooth and reliable experience for all our users. This Cancellation & Refund Policy explains the terms under which cancellations, refunds, and returns are processed for products, services, and subscriptions purchased through our website and mobile applications (including Gosampl-Phlebo and Gosampl-Runnerapp).
1. Order Cancellation
Before Processing/Shipping
Orders may be cancelled within 24 hours of placement, provided they have not yet been processed or shipped.
To cancel, please contact our support team at support@gosampl.com with your order details.After Processing/Shipping
Once an order has been processed or dispatched, cancellation requests cannot be accepted. However, you may still be eligible for a refund or return (see below).Subscriptions (if applicable)
Subscriptions can be cancelled anytime via your account settings or by contacting our support team.
Cancellations made before the renewal date will stop future billing. No partial refunds are issued for unused subscription periods unless required by law.
2. Refund Eligibility
Physical Products
Refunds are offered only if:
The item is defective, damaged, or incorrect.
The product is returned unused, in its original packaging, and within 7 days of delivery.
Shipping costs are non-refundable unless the return is due to our error.
Digital Products & Services
Due to the nature of digital products (e.g., reports, downloads, or online services), refunds will not be provided once access has been granted, except in cases of:
Duplicate purchase
Technical errors on our part
Services not delivered as promised
Service-Based Orders (if applicable)
For lab services, bookings, or healthcare-related requests:
Cancellation made 24 hours before the scheduled slot will be fully refundable.
Cancellations made within 24 hours of service time may incur a cancellation fee or be non-refundable.
3. Refund Process
Once your cancellation or return is approved, we will initiate the refund to your original method of payment.
Refunds typically take 7–10 business days, depending on your bank or payment provider.
You will be notified by email once the refund is processed.
4. Non-Refundable Items
The following are not eligible for cancellation or refund:
Products purchased under clearance, discount, or promotional offers
Personalized or customized items
Downloaded digital products once accessed
Services already rendered
5. Contact Us
For any questions regarding cancellations, returns, or refunds, please contact:
Customer Support Team
📧 Email: support@gosampl.com
We’re here to assist you and ensure your experience with Gosampl remains smooth and transparent.
6. Policy Updates
We reserve the right to modify this Cancellation & Refund Policy at any time. Updates will be posted on this page with the revised effective date. Continued use of our services after updates constitutes acceptance of the new policy.