Shipping Policy
1. Scope & Overview
This Shipping Policy outlines how Gosampl (operated by M/S Hikizo Private Limited) handles the delivery of goods or digital content associated with your orders or subscriptions. It applies to all items ordered through our website or mobile applications (including Gosampl-Phlebo and Gosampl-Runnerapp).
2. Delivery Options
Physical Products (if applicable)
Standard Shipping
Deliveries within India typically take 3–7 business days. Exact timelines depend on your location and current demand.Express Shipping
Need it faster? We offer express options—1–3 business days—at an additional charge (if applicable).Tracking
Once your order ships, you’ll receive a tracking link via email or SMS to monitor its journey until it arrives.Shipping Fees
Shipping costs are calculated at checkout based on weight, size, destination, and selected delivery speed.
Digital Products or Services (if applicable)
Delivered immediately to your registered email or in-app account upon successful order processing.
You’ll receive confirmation prompting you to access/download right away.
3. Order Processing
Most orders are processed within 1–2 business days after confirmation (excluding weekends and holidays).
Processing times may vary during peak periods; you’ll be notified promptly in case of unusual delays.
4. International Shipping
If available:
Delivery Time: Typically 7–21 business days, depending on customs and local postal services.
Customs/Duties: Any import taxes or customs duties are your responsibility. These vary by destination country.
5. Shipping Restrictions
We currently ship only to locations explicitly listed during checkout. If your address is outside our supported regions, please contact our support team for assistance.
6. Lost or Damaged Shipments
Lost Packages: Contact our customer care with your order number and tracking ID. We’ll coordinate with the courier partner to resolve the issue.
Damaged Goods: If your package arrives damaged, please notify us within 48 hours of delivery with a photo of the damage and the packaging. We’ll guide you through the return or replacement process per our Return & Refund Policy.
7. Changes or Cancellations
To modify or cancel an order, contact us within 24 hours of placing it. After that, changes may not be possible if the order has already shipped.
8. Contact Information
For all shipping-related queries or assistance, please reach out to:
Customer Support
Email: [email protected]
9. Policy Changes
We reserve the right to update this Shipping Policy at any time. Any changes will be effect from the date they are posted on our website. Continued use of services implies your acceptance of the revised terms.